|
|
 |
-
How do I e-mail you?
-
What are your hours for walk in
customers?
-
Is your merchandise new?
-
Why are your prices are so reasonable?
-
How much does it cost for shipping,
handling and insurance?
-
Can my Bearcat Scanner be upgraded
to pick up digital?
-
Where can I get my Bearcat Scanner
repaired?
-
How do I return a scanner that I
bought from you?
-
Do you have any cellular capable
scanners?
-
What are your business hours?
-
Can you send me your paper catalog?
-
I need an owner's (instruction)
manual, can you send me one?
-
-
I am visiting Michigan and want
to pick up a scanner at your Emergency Operations Center, what are
your hours for walk in customers?
You can order merchandise online or through our distributors and
dealers. Our Emergency Operations Center is not open to the public.
-
If I purchase a Bearcat scanner
from you, your prices are so reasonable. Is this new merchandise?
Yes it is. Communications Electronics only distributes factory
fresh new product.
-
Why are your prices are so reasonable?
Communications Electronics is a master distributor for Uniden
America Corporation and many other vendors. We normally sell our products
to government agencies, distributors and dealers. Consumers may purchase
our products directly from CEI through the internet by clicking here
for our order form.
-
How much does it cost for shipping,
handling and insurance?
Add $30.00 per weather station or
scanner/radio product for UPS ground shipping, handling and insurance
in the 48 contiguous continental United States unless otherwise
stated. Add $20.00 for UPS Ground shipping for all accessories.
Shipping, handling and insurance charges to Canada, Puerto Rico,
Hawaii, Alaska, and the U.S. Virgin Islands are $40.00 per weather
station or scanner/radio product for insured US Priority or Air
Mail shipping. For UPS second day air service to the continental
United States, the shipping, handling and insurance charge are two
times the continental United States UPS ground rates. For UPS next
day air service to the continental United States, the shipping,
handling and insurance charge are three times the continental United
States UPS ground rates. For same day service, CEI uses UPS Sonic
Air Best Flight, a UPS Logistics Group company. Rates start at $315.00.
Call +1-734-996-8888 for same day delivery quotes.
-
Can my Bearcat Scanner be upgraded
to pick up digital?
The Digital Capable BC250D
& BC785D
scanners will pick up digital signals when the BCi25D Digital card
is plugged in. Our newer scanners, the BC296D and BC796D are digital
ready as the digital card is already installed at the factory.
-
Where can I get my Bearcat Scanner
repaired?
Please contact Uniden Factory customer
care at +1-800-297-1023
-
I ordered a scanner and would like
to return it. This item was a gift and the person does not want it.
What is your return policy?
With the exception of non-returnable
CEI
E-Value and special
order items, your satisfaction is guaranteed or return the item,
freight prepaid in unused condition in original packaging within
61 days from the date of purchase for refund, less shipping/handling/insurance
charges. Items must be purchased from Communications Electronics
and returned within 61 days from the date of purchase with the CEI
original invoice to be eligible for refund or exchange. Refunds
will not be given for shipping, handling or insurance charges and/or
extended warranties. All returns must include original factory box,
original factory packaging (foam, plastic, wrappings, etc.) blank,
unfilled warranty cards, all instruction booklets and paperwork.
Do not deface the original factory cartons or packaging in any manner.
We will not accept a return if packaging is not in its original
condition. All returned merchandise must be in its original mint
and clean condition. Returns on damaged or scratched merchandise
will not be accepted. All returns must include all the factory accessories
which come with the item. For example, a handheld radio scanner
must be returned with its original battery, charger, earphone, straps,
etc. No returns will be accepted if any of these packed accessories
are missing or damaged. Opened software may only be exchanged for
the exact same item and may not be returned for a refund. Communications
Electronics will not accept the return or exchange of any item if
the UPC code has been removed from the packaging. Refund on purchases
made with a credit or debit card will only be credited to the same
card. Please send all returns by an insured and traceable method.
Return address for United States Postal Service mail is:
Communications Electronics Inc.
PO Box 1045
Ann Arbor, Michigan 48106-1045 USA
Return address
for UPS or Federal Express is :
Communications Electronics Inc.
254 Wagner Road South
Ann Arbor, Michigan 48103-1940 USA
-
I represent a law enforcement agency
and I need to intercept cellular phone calls as part of my job. What
scanners are available?
Cellular capable scanners are not
available to the general public in the United States. Check out
the AOR
and ICOM
unblocked scanners for Special
Order items for law enforcement which must be ordered on your
official letterhead along with your signed purchase order.
-
What are your business hours?
You can order or contact
us online at any time. 10:00 A.M. to 4:00 P.M. Eastern Time
or call +1-800-USA-SCAN or +1-734-996-8888.
-
Can you send me your paper catalog?
We do not have a paper catalog, www.usascan.com
is our catalog.
-
I bought a old scanner at a flea
market and need an owner's (instruction) manual, can you send me one?
If your scanner is not listed on our free (pdf format)
owner's manual
page then we do not have a manual for your
scanner. Please contact Uniden Technical Support at 1-800-297-1023
for old scanner owner's manuals.
|
 |
