COMMUNICATIONS ELECTRONICS USASCAN.COM COMMUNICATIONS ELECTRONICS SHIPPING INFO
CLICK TO ORDER
CONTACT US
SPECIALS
PRODUCTS
BEARCAT SCANNERS
TWO WAY TRANSCEIVERS
SCANNER SOFTWARE
SHORTWAVE
CB RADIOS
ACCESSORIES
ICOM RADIOS
UNIDEN FRS/GMRS 2-WAY
BK RADIO
AOR RADIOS
WEATHER RADIO
RF ANALYZER
VOICE LOGGERS
WEATHER BUREAU
SERVICES
ORDERING INFO
CEI NEWS
CEI FAQS
OWNERS MANUALS
CUSTOMER BENEFITS
ANTITERRORISM OPS
WATER SAFETY
SEARCH AND RESCUE
PHOTOS
MAILING LIST
LINKS
FINANCIAL SERVICES
PRESS RELEASES
JOB OPPORTUNITIES
CONTACT US
CLICK TO ORDER

CEI FAQS

  1. How do I e-mail you?
  2. What are your hours for walk in customers?
  3. Is your merchandise new?
  4. Why are your prices are so reasonable?
  5. How much does it cost for shipping, handling and insurance?
  6. Can my Bearcat Scanner be upgraded to pick up digital?
  7. Where can I get my Bearcat Scanner repaired?
  8. How do I return a scanner that I bought from you?
  9. Do you have any cellular capable scanners?
  10. What are your business hours?
  11. Can you send me your paper catalog?
  12. I need an owner's (instruction) manual, can you send me one?

 

  1. How do I e-mail you?

    Please use our online contact form

  2. I am visiting Michigan and want to pick up a scanner at your Emergency Operations Center, what are your hours for walk in customers?

    You can order merchandise online or through our distributors and dealers. Our Emergency Operations Center is not open to the public.

  3. If I purchase a Bearcat scanner from you, your prices are so reasonable. Is this new merchandise?

    Yes it is. Communications Electronics only distributes factory fresh new product.

  4. Why are your prices are so reasonable?

    Communications Electronics is a master distributor for Uniden America Corporation and many other vendors. We normally sell our products to government agencies, distributors and dealers. Consumers may purchase our products directly from CEI through the internet by clicking here for our order form.

  5. How much does it cost for shipping, handling and insurance?

    Add $30.00 per weather station or scanner/radio product for UPS ground shipping, handling and insurance in the 48 contiguous continental United States unless otherwise stated. Add $20.00 for UPS Ground shipping for all accessories. Shipping, handling and insurance charges to Canada, Puerto Rico, Hawaii, Alaska, and the U.S. Virgin Islands are $40.00 per weather station or scanner/radio product for insured US Priority or Air Mail shipping. For UPS second day air service to the continental United States, the shipping, handling and insurance charge are two times the continental United States UPS ground rates. For UPS next day air service to the continental United States, the shipping, handling and insurance charge are three times the continental United States UPS ground rates. For same day service, CEI uses UPS Sonic Air Best Flight, a UPS Logistics Group company. Rates start at $315.00. Call +1-734-996-8888 for same day delivery quotes.

  6. Can my Bearcat Scanner be upgraded to pick up digital?

    The Digital Capable BC250D & BC785D scanners will pick up digital signals when the BCi25D Digital card is plugged in. Our newer scanners, the BC296D and BC796D are digital ready as the digital card is already installed at the factory.

  7. Where can I get my Bearcat Scanner repaired?

    Please contact Uniden Factory customer care at +1-800-297-1023

  8. I ordered a scanner and would like to return it. This item was a gift and the person does not want it. What is your return policy?

    With the exception of non-returnable CEI E-Value and special order items, your satisfaction is guaranteed or return the item, freight prepaid in unused condition in original packaging within 61 days from the date of purchase for refund, less shipping/handling/insurance charges. Items must be purchased from Communications Electronics and returned within 61 days from the date of purchase with the CEI original invoice to be eligible for refund or exchange. Refunds will not be given for shipping, handling or insurance charges and/or extended warranties. All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface the original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. All returns must include all the factory accessories which come with the item. For example, a handheld radio scanner must be returned with its original battery, charger, earphone, straps, etc. No returns will be accepted if any of these packed accessories are missing or damaged. Opened software may only be exchanged for the exact same item and may not be returned for a refund. Communications Electronics will not accept the return or exchange of any item if the UPC code has been removed from the packaging. Refund on purchases made with a credit or debit card will only be credited to the same card. Please send all returns by an insured and traceable method.

    Return address for United States Postal Service mail is:


    Communications Electronics Inc
    .
    PO Box 1045
    Ann Arbor, Michigan 48106-1045 USA

    Return address for UPS or Federal Express is :

    Communications Electronics Inc.
    254 Wagner Road South
    Ann Arbor, Michigan 48103-1940 USA

  9. I represent a law enforcement agency and I need to intercept cellular phone calls as part of my job. What scanners are available?

    Cellular capable scanners are not available to the general public in the United States. Check out the AOR and ICOM unblocked scanners for Special Order items for law enforcement which must be ordered on your official letterhead along with your signed purchase order.

  10. What are your business hours?

    You can order or contact us online at any time. 10:00 A.M. to 4:00 P.M. Eastern Time or call +1-800-USA-SCAN or +1-734-996-8888.

  11. Can you send me your paper catalog?

    We do not have a paper catalog, www.usascan.com is our catalog.

  12. I bought a old scanner at a flea market and need an owner's (instruction) manual, can you send me one?
    If your scanner is not listed on our free (pdf format) owner's manual page then we do not have a manual for your scanner. Please contact Uniden Technical Support at 1-800-297-1023 for old scanner owner's manuals.


Google
Search www.usascan.com Search www.wxbureau.com

Communications Electronics Inc.

For fastest order entry and maximum savings Click here to Order online

WWW.USASCAN.COM
PO Box 1045, Ann Arbor, Michigan 48106-1045 USA
Copyright 1996 - 2006 Communications Electronics Inc. All rights reserved

Optimized for Internet Explorer 6.X / Designed by Balynce


USASCAN.COM COMMUNICATIONS ELECTRONICS